1. What types of toys does Serendipity Sprouts offer?
We offer a wide range of toys for all ages, including educational toys, outdoor play equipment, role-playing game sets, and creative arts and crafts kits. Our goal is to stimulate learning and creativity through play.
2. How can I place an order?
Orders can be placed directly through our website. Simply add the desired products to your cart, proceed to checkout, and follow the instructions to complete your purchase. If you need assistance, please contact us at 503-483-9302 or email emily@serendipitysprouts.com.
3. Do you provide international shipping?
Currently, we offer shipping within the United States, including Alaska and Hawaii. We are working on expanding our shipping capabilities to include international destinations soon.
4. What is your return policy?
We accept returns within 30 days of purchase if the product is in its original, unused condition. For returns or exchanges, please contact our customer service to initiate the process.
5. How can I track my order?
Once your order is shipped, we will send you an email with the tracking information. You can also log into your account on our website to check the order status.
6. Are your toys safe for children of all ages?
Safety is our top priority. All our toys meet the U.S. safety standards and are regularly tested for compliance. Each product page includes specific age recommendations.
7. Can I cancel or modify my order?
You can cancel or modify your order if it hasn’t been shipped yet. Please call us immediately at 503-483-9302 for assistance with modifications or cancellations.
8. Do you offer gift wrapping services?
Yes, we offer gift wrapping for a small additional charge. You can choose this option at checkout and add a personalized message if desired.
9. What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. All payments are processed through a secure, encrypted connection to ensure your details are protected.
10. How do I contact customer service?
Our customer service team is available to assist you with any queries. You can reach us via phone at 503-483-9302 or email at emily@serendipitysprouts.com. Our business hours are Monday to Friday, 9 am to 5 pm PST.
