Serendipity Sprouts LLC is committed to providing high-quality toys and excellent customer service. We understand that sometimes you may need to return a product. Here is our refund and return policy:
Return Terms
Return Period: You have 30 days from the date you received your merchandise to return it.
Item Condition: Merchandise must be returned in unused condition and in its original packaging, including all original packaging materials, instructions, and uncompleted warranty forms.
Non-Returnable Items: Items cannot be returned except for sale items, clearance items, or custom items.
Refund Process
Contact Us: Before returning any merchandise, please contact us at emily@serendipitysprouts.com or call us at 503-483-9302 to obtain a return authorization.
Return Address: Please return merchandise to the following address – Serendipity Sprouts LLC, 215 GREENRIDGE DR APT 301, LAKE OSWEGO, OR, 97035.
Return costs: Customers are responsible for return postage, unless the reason for the return is wrong or damaged merchandise.
Refund processing: Once the return is received and inspected, we will process your refund within 5 business days. Refunds will be refunded to the account you originally paid for.
Exchange policy
If you need to exchange, please contact us for detailed instructions. The exchanged product will be sent after the original product is returned and inspected.
Abnormal issues
Damaged or wrong product: If the product you received is damaged or does not match the order, please contact us within 48 hours of receipt for a replacement or refund.
Lost or not received package: If your package is lost during transportation or you did not receive the package, please contact us for assistance in tracking or processing.
Contact Us
If you have any questions about our refund and return policies, please contact us at:
Email: emily@serendipitysprouts.com
Phone: 503-483-9302
Address: 215 GREENRIDGE DR APT 301, LAKE OSWEGO, OR, 97035
We appreciate your choice of Serendipity Sprouts LLC and look forward to continuing to serve you!
